Shipping policy

Flex Smart Shipping Policy

Thank you for shopping with Flex Smart. We work with trusted suppliers and fulfillment partners to deliver your order safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays may begin processing on the next business day.

Estimated Delivery Times

Estimated delivery times within the United States are generally:

5–15 business days after processing.

Delivery times may vary depending on the product, destination, carrier, supplier location, holidays, weather conditions, or other circumstances outside our control.

Some products may be shipped separately if they are fulfilled from different warehouses. In these cases, you may receive multiple tracking numbers.

Order Tracking

When tracking information is available, customers will receive an email with their tracking number after the order has shipped.

Please allow up to 48–72 hours for tracking information to update.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us immediately at [YOUR SUPPORT EMAIL]. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Flex Smart is not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost, please contact us so we can help investigate the shipment with the carrier or supplier.

Contact

For shipping questions, contact:

Email: [YOUR SUPPORT EMAIL]
Website: shopflexsmart.com