Refund policy

1. Return & Refund Policy

Flex Smart Return & Refund Policy

At Flex Smart, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may request a return within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Proof of purchase may be required.

To start a return, please contact us at [YOUR SUPPORT EMAIL] with your order number and the reason for your return. Please do not send products back without contacting us first.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos or videos showing the issue. We will review your request and may offer a replacement or refund where appropriate.

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping charges are non-refundable unless the order was damaged, defective, or incorrect.

Orders that have already been processed or shipped may not be cancelled.

For any questions regarding returns or refunds, contact us at:

Email: [YOUR SUPPORT EMAIL]
Website: shopflexsmart.com